Clear promises, in writing, before you spend a dollar

What lands in your account every month

Every engagement has named outputs, agreed up front and delivered on a schedule you can hold us to. Depending on your plan that includes a prioritised action list, the technical and content work shipped against it, any pages or campaigns built or rebuilt, and a plain-language read-out of what moved and what comes next. Nothing is left as billed hours with nothing to show for them.

Before month one begins you get a written scope that says precisely what we will do, in what order, and what each step is meant to change. If a month needs to flex because your priorities shift, we agree the new plan with you first. You are never surprised by an invoice for work you did not know was happening.

Rolling terms, because good work should keep you, not a contract

We do not tie clients into twelve or twenty-four month lock-ins. Engagements run on a rolling basis with a 30 day notice period, so we earn your next month with results rather than a signature. If we are not delivering, you are free to leave, and that pressure keeps us honest.

We ask for one thing in return: give the work a fair run. Search and AI visibility compound over quarters, not weeks, and the honest first checkpoint for real movement is around the 90 day mark. We will tell you before you sign whether your goals are realistic in the time and budget you have.

A reporting standard you can hold us to

Every report answers three questions in the first paragraph: what changed, why it changed, and what we are doing about it. We lead with outcomes tied to your business, leads, revenue and qualified traffic, not vanity metrics chosen to look busy. If a number went the wrong way, it is in the report with our read on why.

You also get a live dashboard you can open any day of the month, not just when the report lands. Every enquiry is traced to the channel, page and search that created it, so you can always see where growth is coming from without waiting for us to explain it.

Access to senior people, with response times in writing

Your account has a named senior strategist, and you can reach them directly. We answer emails within one business day, and for anything urgent we hold to a same-day response during working hours. You are not routed through a ticket queue or an account manager who has to check with someone else.

Once a month you get a scheduled review to look at the numbers together and set the next plan. Between reviews, ad hoc questions are part of the service, not a reason to start the billing clock. Straight access to the people doing the work is the whole point of hiring us.

The one guarantee we put in the contract

We will not promise a specific ranking, because no honest agency controls Google’s or an AI engine’s output, and anyone who guarantees position one is selling you a story. What we will guarantee is the work. If we miss an agreed deliverable in a given month for any reason on our side, that month’s management fee is credited in full.

That is a promise about effort and delivery, which we do control, rather than a bet on an algorithm we do not. It keeps the risk on us where it belongs, and it is the reason most of our clients stay well past the point where the rolling terms would let them walk.

How to start without committing

Before any money changes hands you get a free audit of your search visibility, AI answer presence, site performance and conversion, plus a practical 90 day action path you are free to take to any agency, including none. Entry-level engagements begin at 2,150 USD per month, and we will only recommend a plan we believe will return more than it costs.

If the audit shows we are not the right fit, we will say so and point you in a better direction. Email digitalstrategy@globalcharter.com to request yours, and a senior strategist will reply within one business day.