01
Challenge
A growing firm was losing evening and weekend enquiries to slower competitors and burning staff hours on repetitive quoting questions every morning.
02
Strategy and execution
We built a custom assistant trained on their services, pricing logic and availability, connected it to the calendar and CRM, and set guardrails with human handover for anything sensitive.
03
Result
Thirty-one staff hours saved weekly, out-of-hours enquiries answered in seconds, and a booked-call rate that beats the old contact form.